Shipping and Delivery Policy
We make every effort to deliver your orders by
the estimated time. With any variations or delays, our customer service team
will contact the customer to notify a revised delivery date.
The estimated delivery times for products are
during business hours (9.00 am to 5.00 pm) Monday to Friday excluding NSW
Estimated delivery times may vary due to
circumstances that are beyond our control. If your order is delivered by our
courier service and the specified recipient is unable to accept delivery, a
notification card will be left at the premises. It is the responsibility of the
customer to contact the courier or mail centre to arrange an alternate time and
date for delivery, an additional delivery fee may be incurred.
If you plan to
change your delivery address and contact details after purchase and payment
please contact our customer service team at email@example.com or (02) 4276
1181. To add, delete or cancel in relation
to an order, or if items are placed on back-order, see our FAQ page.
frames for delivery
We aim to dispatch artwork for design mock-ups
in 3 working days.
We aim to dispatch undecorated in stock
products within 2 Working Days. If Item is not in stock please allow approximately
7 working days for items to arrive.
We aim to dispatch decorated orders in approximately
7 – 10 Working Days
Custom made orders, such as sublimation
printed product generally take 6 weeks from approval of design and order.
Conditions apply for all.
products and deliver within Australia. Purchases made outside Australia must be
preapproved prior to placing orders at firstname.lastname@example.org
Freight Delivery costs are additional to the
price of products and will be displayed separately on the invoice.
Our preferred courier is Direct Freight. For local orders and
orders delivered within the Sydney metropolitan area allow 2 working days for
delivery. A con note is included on the package. See www.directfreight.com.au
for their contact
information, terms and conditions.
We offer shipping
Australia-wide via Australia Post. See Below for Aus Post Transit Times. (As Of
Once your order
has shipped from our warehouse, you will receive a tracking notification email
directly from Australia Post. See https://auspost.com.au/
for their terms and conditions.
Orders over- $500 may qualify for FREE
Shipping. Conditions apply. Please check with our customer service team email@example.com
for more information.
We also welcome pick-ups from our showroom and
warehouse in Port Kembla, between the hours of 8.00 a.m. and 5 p.m.